When will pricing be announced?+
We're finalising the quarterly rates now and will publish them here before the first billing cycle opens. If you want to be the first to know — and lock the founding-parent rate — sign up and we'll email you.
Why quarterly and not monthly?+
Football moves in seasons, not weeks. Quarterly billing matches how families actually use Pivot — across a block of fixtures, a growth spurt, a trial window — instead of forcing a decision every 30 days.
Can I cancel anytime?+
Yes. Cancel from your account at any point and you'll keep access until the end of the current quarter. We don't pro-rata refund partial quarters unless Australian Consumer Law requires it.
What's actually inside a Pro Request?+
A structured 1-on-1 reply from a vetted coach, psychologist, or pathway mentor — usually within 48 hours. You frame the situation, they write back with a considered take. Video calls (Tier II+) are 30-minute sessions you book on a calendar.
How do I get into the Inner Circle?+
Be active in the Member tier and send us a note. We open seats in small intakes, weighing fit, frequency of engagement, and how your child's situation rounds out the room. There is no fast lane.